2016 is going to be an awesome year!

3 January and i was off to do training in the beautiful Cape Town.  I worked with the amazing staff of ATC who will be working as tour managers for a UK Tour operator.  Our training focused on Customer Service, Quality Control, Dealing with difficult situations and generally enhancing customers service.

Our training took 2 full days and was intense.  The team however were focused and we managed to cover all topics.

While at the hotel Verde, i was truly impressed!  The greenest hotel in Africa and wow…so good to see all the efforts this hotel makes to go green.  Well done to Bon Hotels, if only everyone could follow in your footsteps.

For those of you looking for a unique safari experience with brilliant staff, make sure you contact ATC http://www.africatravelco.com/

and if you wish to spend some time in a hotel that seriously cares about our blue planet, why not stop off at Hotel Verde http://hotelverde.co.za/

Pure water

Pure water

Hard at work on a task



Lecture room  Team work Charles that kept us well fed Tea breaks are the bestThe Awesome team Presenting feedback Thinking caps on!  images top_pic