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Mjejane River Lodge

Returning to a piece of paradise.  I always feel blessed having the opportunity to go and do training and when it is in an area like this…who would not love their job!  I spent a week at Mjejane River Lodge training 3 members of staff to work as representatives for a overseas based tour company.  We covered a variety of subjects that their roles as representatives would entail.  Among these we covered:  Customer Service, Dealing with difficult situations, Dealing with emergencies, Body language and Quality control.  I am sure that all three staff members are going to exceed the guests expectations when they arrive at Mjejane.

While on the topic, if you are looking to explore this piece of heaven look no further that this amazing place.  Mjejane River Lodge is perched on the banks of one of the Kruger National Park’s greatest rivers – the Crocodile River – and is surrounded by tens of thousands of hectares of raw African wilderness. It is here that places of water are places of life. It is here that all forms of wildlife are drawn to the riverine habitat to feed and to quench their thirst. It is here that the paths of predators and prey cross. It is here that life and death are close companions. It is here that you are assured of a breathtaking wildlife experience.

This lodge will offer you an unforgettable experience.  Visit http://mjejaneriverlodge.co.za/

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African Eagle

The last two days i was fortunate enough to spend in the beautiful mother city Cape Town.  My time was spent with African Eagle tour leaders and some of the office staff.  We covered various bits of training focusing on work carried out for a UK tour operator.

It is always great being able to meet up with faces that you know from the past and obviously meeting new people.

For anyone that wishes to explore the Cape areas or further afield, be sure to give African Eagle a call.  The staff are always friendly and welcoming.  They will go out of their way to ensure you explore this stunning part of the world and that you leave with fond memories.

Thank you for always making me feel like part of your family and i hope to see you all again soon.

https://www.daytours.co.za/

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Exo Travel Myanmar

I did training for SAGA Holidays in Myanmar in 2013 and i have returned to do training for Titan Travel.  On both occasions i worked with staff from EXO Myanmar.  The focus of our training was to ensure all the Tour Managers knew what the expectations of both Titan and the clients were.  We also covered Customer Service Training and Dealing with Difficult Situations.  It was great seeing old faces that i have met before, as well as getting to meet new people.  I only had one and a half days here so did not manage to visit any of the places, but i have been before and can assure you this little gem needs to be explored.  Still new to tourism, there is so much to see.

 

Myanmar  officially the Republic of the Union of Myanmar and also known as Burma, is a sovereign state in Southeast Asia.  One-third of Myanmar’s total perimeter of 1,930 km (1,200 miles) forms an uninterrupted coastline along the Bay of Bengal and Andaman Sea.  The country’s 2014 census revealed a much lower population than expected, with 51 million people recorded. Myanmar is 676,578 square kilometres (261,227 sq mi) in size. Its capital city is Naypyidaw and its largest city is Yangon(Rangoon).

Early civilisations in Myanmar included the Tibeto-Burman speaking Pyu city states in Upper Burma and the Mon kingdoms in lower Burma.  In the 9th century, the Bamar people entered the upper Irrawaddy valley and, following the establishment of the Pagan Kingdom in the 1050s, the Burmese language, culture and Theravada Buddhism slowly became dominant in the country.  The Pagan Kingdom fell due to the Mongol invasions and several warring states emerged.  For most of its independent years, the country has been engrossed in rampant ethnic strife and Burma’s myriad ethnic groups have been involved in one of the world’s longest running onging civil wars.

There is so much to learn, see and enjoy about this country, it is worth a visit with one of EXO Travels great guides.

http://www.exotravel.com/travel/myanmar/tours/

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EXO Travel Bangkok

This has been a whirlwind trip, but so good to see some people i have met before.  I have had the privilege of returning to Bangkok (i was here in February) and this time i was doing training for Titan Travel.  I am always great full for all these opportunities that i am given.  We covered a variety of topics from dealing with customers, body language to focusing on what Titan Travel requires from the Thai Tour Managers when they work with their guests.

For those that have not been to Thailand before, this is a place you need to visit.  Thailand’s allure remains as strong as ever and charms visitors from around the world. For many it offers unforgettable and life changing experiences. Diverse in its offerings, expect extraordinary encounters, friendly locals and mesmerizing destinations steeped in a rich cultural history. Each visitor to Thailand will undoubtedly foster their own unique memories to take home and cherish.  One thing i am also confident in is that the guides from EXO Travel, will take good care of you.

http://www.exotravel.com/travel/thailand/tours/

 

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ETDP Seta Accredited Facilitator, Assessor, Moderator results

We would like to say a huge well done to all our students that recently achieved competence and their SOR’s in the ETDP Seta Accredited Facilitator, Assessor and Moderator course.  We know that you all worked very hard and put so much effort into your Portfolios, thank you for taking the time to submit excellent work.  THT Hospitality Training wish all of you the very best.

Unit Standard 117871  – Facilitate Learning Using A Variety Of Given Methodologies:

Tessiwll John Riddles

Professor Raphael Ndlovu

Thembeka Primrose Hadebe

Willem Andries Verster

Remano Arnolds

Unit Standard 115753 – Conduct Outcomes Based Assessments

Timothy Perumal

Willem Andries Verster

Unit Standard 115759 – Conduct Moderation Of Outcomes Based Assessments

Johannes Du Plooy

Willem Andries Verster

Sidartha Radhakissoon

If you would like to enroll and complete any of these accredited course, contact Celeste on 082 5989 083 or email celeste@ththospitalitytraining.com

Sri Lanka

Once again i had my bags packed to return to Sri Lanka!  Our training took 3 full days and covered Customer Service, Dealing with difficult situations, Body Language and Quality.  I had a fantastic group of guides that i worked with, all of them equally enthusiastic and keen to learn.  Sri Lanka is one of those destinations that you have to visit.  The people are so keen to show their piece of paradise to you.  These are some of the tour guides that you may bump into and i really hope that my training will assist them in their careers to deliver exceptional customer service to all tourists that visit – one of them may even be you!

If you find yourself looking for excellent guides, be sure to contact http://www.akorndmc.com/

ETDP SETA accredited Facilitator, Assessor, Moderator course results

Our students are awesome!!!  Well done to everyone that completed your courses, we are proud to present Statement of Result certificates from the ETDP Seta to :

Unit Standard 117871 – Facilitate Learning Using a Variety of Given Methodologies

  • Robyn-Anne Sanders
  • Matshane William Letlonkane
  • Jean Lotan-Moodley

Unit Standard 115753 – Conduct Outcomes Based Assessments

  • Erick Cele
  • Susan Jean Fuller
  • Nolene Moodley
  • Robyn Uitslag
  • Corlette Ngubane
  • Lukas De Jager
  • Lucky Tyran Mahlaba
  • Nokulunga Nonkululeko
  • Jamaine Govender
  • Cayley Lavagna-Slater

Unit Standard 115759 – Conduct Moderation of Outcomes Based Assessments

  • Robyn Uitslag
  • Ndima Ntmbeziningi Octavia
  • Vanessa Siedle

If you would like to complete these ETDP Seta Accredited course, contact us on 082 5989 083 or email celeste@ththospitalitytraining.com

Our courses are offered via correspondence training so that anyone in South Africa can complete them.

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Assessor and Moderator Training at Fern Hill Hotel

I never take for granted how much i love what i do!  Getting to meet all kinds of amazing people in pretty stunning areas, what more could a person ask for.

Today i spent the day at the gorgeous Fern Hill Hotel and Training School.  I worked with a number of their staff who were completing their Assessor and Moderator Portfolio of evidence.  It is always inspiring to see how many people are keen to improve themselves and their skills.  It was a long day, but we managed to complete what we set out to achieve and everyone was able to submit their portfolio on time.

The Seta Verification visit ran smoothly and i am pleased to say that everyone was found competent.  Now we are just hanging on for the Statement of results before everyone will be deemed Competent Assessors/Moderators.

Well done guys, you worked hard for this.

If you would like to do any of our ETDP Seta accredited courses (Facilitator, Assessor, Moderator) we offer them via assisted correspondence or if you have a group of people we will come and assist you on site.  Give us a call or drop us an email – our prices are very hard to beat!

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Bangkok, Thailand

30 January 2016 and i am on my way back to Thailand….Bangkok, Thailand’s capital, is a sprawling metropolis known for its ornate shrines and vibrant street life. The boat-filled Chao Phraya River feeds its network of canals, flowing past the Rattanakosin royal district, home to the opulent Grand Palace and its sacred Emerald Buddha temple. Nearby is Wat Pho with its enormous reclining Buddha and, on the opposite shore, Wat Arun with its steep steps and Khmer-style spire.  This place never sleep, constantly on the go and with so much to see and do, you will not be disappointed.

Sadly, i did not get to see any of Thailand on this trip as we were busy, busy, busy.  I had the opportunity to work with Diethelm Co. and i must admit i was really impressed at their attention to detail and focus on Customer Care and Customer Service.  Besides the training that  carried our, Diethelm spends a lot of time and effort developing their staff to be some of the best in the industry.  Sincere, gentle people that will go out of their way for you.

www.diethelmtravel.com/

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ETDP SETA Course results for February 2016

A  huge well done to all our students that completed their courses.  All Statement of Result certificates from the ETDP Seta went out to the following students:

Unit Standard 117871 – Facilitate Learning Using a Variety of Given Methodologies NQF level 5, Credits 10

  • Erick Cele
  • Lukas De Jager
  • Modiba Ngwanaramohloka Rosina
  • Nkosi Nomzamo Octavia
  • Ndima Ntmbeziningi Octavia
  • Wyane Germishuizen
  • Sumaya Bacaus

Unit Standard 115753 – Conduct Outcomes Based Assessments NQF level 5, Credits 15

  • Mhosva Paidamoya

We are so proud of you and wish you luck in your careers.

If you would like to enroll and complete your Facilitator, Assessor, Moderator ETDP Seta accredited course, contact THT Hospitality Training on 082 5989 083 or email us on celeste@ththospitalitytraining.com

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