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Madagascar – Unique, interesting and the Land of Lemurs

I was fortunate enough to travel back to Madagascar and work with the local agent Mercure Voyages.  During my week on the island, i was training two of the local guides.  Our training focused on International Tourists, ways to enhance customers experiences and general dealings with International guests.  The guides are very passionate about their island and were very keen to learn and explore the many different ways to satisfy guests.

This island has so much to offer, i thought i would share 8 quick facts about Madagascar with you.

  1. Most of Madagascar’s wildlife is found nowhere else on Earth!
  2. Lemurs are sacred in Madagascar.
  3. Madagascar was settled by Asians before mainland Africans.
  4. Before French colonial rule, Madagascar was ruled by a woman.
  5. Many nature plants of Madagascar have medicinal properties.
  6. There may have been an anarchist pirate utophia in Madagascar.
  7. Madagascar has strong human rights protections.
  8. The cuisine in Madagascar reflects its cultural diversity.

If you ever find yourself in Madagascar, do yourself a favor and contact Mercure Voyages who will make your stay relaxing and interesting.  They offer great customer service too!

http://www.mercure-voyages.com/

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Assessor, Facilitator, Moderator Courses

Wow, how time fly’s!  As you may all be aware, we are now offering ETDPSeta Accredited Assessor, Facilitator and Moderator courses.  We are so pleased that we made this move as it have been well accepted by many.  It is important to point out, that although THT Hospitality Training is mainly focused on exactly that – the Hospitality industry, the Assessor, Facilitator and Moderator Courses are courses that ANYBODY can do, you do not specifically have to work in the hospitality industry.  These courses are standard, so anyone wanting to be an Assessor can complete our course and you will use it in your field of expertise.  We wanted to broaden our scope to enable us to accommodate and assist more people.

So you may ask who should do one of these courses?  We will help you out.

Unit Standard 117871 Facilitate Learning using a variety of Methodologies:  This one is excellent for any person in Sales and Marketing or head of personnel.  If you are in HR/HRD practitioner; teacher of any sort; lecturer anywhere or trainer of any kind, this course will benefit you hugely.

Unit Standard 115753 Conduct Outcomes-based assessments:  This one is for Supervisors doing assessments in the workplace.  Again also beneficial to HR/HRD practitioners; teachers; lecturers; trainers in any field!

Unit Standard 115759 Conduct Moderation of Outcomes-Based Assessments:  To all our Supervisors and Managers, this one is perfect for you!  Yes, also to HR/HRD practitioners; teachers; lecturers; trainers in any field!

So as you can see, a step in the right direction for us to offer these 3 courses.  We also need to point out that we offer them as correspondence courses.  Since we have recognized that many people are working and would not have the time to attend lectures, you can now do this at leisure.  You will have a maximum of 3 month per course to work your way through producing your PoE (Portfolio of Evidence).  Remember, we are here every step of the way to assist you if you are stuck.

To those of you that have done these courses with us – thank you as always, we appreciate all your support.  To those that are interested, give us a shout as we are running specials at the moment!

Chat again soon,

Celestenelson

Sanctuary Chichele Presidential Lodge, Zambia

On the 15th of February 2015, i was fortunate to be given the opportunity to return to the stunning Sanctuary Chichele Presidential Lodge in Zambia.  My mission was to do training with the Management and Rangers.  Among other things we covered Customer Service, Body Language, the use of vocal tones and the importance of listening to what your guests say and want.  If you ever find yourself at this lodge, i can assure you that this team knows how to make you feel special.

The accommodation is fantastic too.  The magnificent historic game lodge is set amongst lush forest.  It was built as a personal retreat for the Zambian President Kenneth Kaunda in the 1970’s.  The lodge itself has panoramic views across the valleys of the South Luangwa National Park.  This area is well known for its game viewing and endemic species.  Besides the animal viewing experience, you will have the added bonus of attentive and friendly staff, who will go out of their way to ensure you have a memorable stay with them.

Thank you to Sanctuary for welcoming me back again.

If you are planning a trip to Zambia, be sure to check out this lodge www.sanctuaryretreats.com/

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The Amazing Team

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Beautiful Sunsets

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Unreal game viewing

Beijing, China

15 hours on a flight is not for the faint hearted…however, when you have the opportunity to visit the Great Wall of China (the Long Wall as the Chinese refer to it), it all becomes worth it!  The Great Wall of China is one of the greatest sights in the world.  It is an awe-inspiring feat of ancient defensive architecture.  The Wall is the building project with the longest duration and the greatest cost in human life, blood, sweat and tears.  The most powerful advertising words in history come from the mouth of Chairman Mao “Until you reach the great wall, you’re no hero”.  This wall that modern estimates believe is 8850km, is a sight to see.

The main purpose of my travel was to do training for CYTS International Travel Co.  Typical of Chinese hospitality, everyone made me feel most welcome.  The staff are very friendly and always willing to ensure that you are happy.  If you ever travel to China and are wanting to explore this amazing destination that has so much to offer, my suggestion is that you contact http://www.chinatraveldepot.com/  They will ensure that you are well looked after.

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Mauritius

My bags are packed, i’m ready to go :)

I am in Mauritius having another opportunity to work with White Sands Tours (http://whitesandtours.com).  I love being invited back to work with companies i have dealt with in the past – it’s kind of like meeting up with old friends again!  This time round i had a group of 12 Tour Managers, some of whom i trained four years ago!  While all the tourists relax on the white sandy beaches of Mauritius, we were “hiding” indoors doing our training sessions in some hot and humid conditions – thank goodness for air conditioning!

All in all the training ran smoothly.  These Tour Managers are so focused on providing their customers with the best experience possible.  They are all willing to please and go that extra mile to ensure guests return back to Mauritius.  This island, as little as it is, is full of charm !  The smiling faces, warm welcome and true hospitality shown by all the people you encounter, is a lesson that many destinations can learn from.

With my duties done, here i am sitting in the reception of the lovely Tamassa Resort (www.tamassaresort.com) , waiting for my airport transfer to take me back to MY beautiful South Africa!   They say home is where the heart is – it’s true!

 
 

Pavilion Hotel Durban

Today i had the opportunity to do Customer Service training with the staff from the Pavilion Hotel.  The front office manager Navin Singh and his team made me feel very welcome and the training ran well.  I was really pleased that the hotel had given us the opportunity to carry out the training with their staff.  More organisations in South Africa need to start focusing on investing in their staff.  Our mission is to improve service standards and it is fantastic to see that this hotel is making the effort to arm their staff with the tools to exceed guests expectations when it comes to service.  I wish everyone at the Pavilion Hotel all the very best for the future and may you delight all your guests.

If you find yourself in the Durban area, check out the Pavilion Hotel  http://www.pavilionhotel.co.za/

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Durban Business Fair – Durban Exhibition Centre

We are so excited to be attending the Durban Business Fair.  Pop over to the Durban Exhibition Centre this weekend and come and visit us at stand T&T12!  There is something for everyone to enjoy and entrance is FREE!  If you are interested in any of the courses and you add your name to our little book – you will get a 10% discount on the course you do – just for coming in to see us.  We are ready and waiting for YOU!

Cathedral Peak Hotel

Nestled in the unspoiled surrounding of the Drakensberg Mountain range (a World Heritage Site) is the beautiful Cathedral Peak Hotel http://www.cathedralpeak.co.za/ . This hotel first opened its doors to guests in 1939 and has never looked back. The hotel offer warm hospitality, delicious food and amazing views. Only 250km from Durban – you would be crazy not to visit! Personal thanks to the Assistant General Manager – Gabriel Muzi Mnguni for inviting me over and for a very positive meeting. Fingers crossed i will be back and build an ongoing relationship with this lovely place.

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Le Passage To India

India is a unique travel destination that’s growing in popularity all the time.  It is a huge cournty that;s just over one-third of the size of the USA.  Much of it is rural and there are incredible sights to be seen and discovered.  The Himalayas in the North; beaches to the South; desert to the West and tribal territory to the East. Let Le Passage To India help you discover why this country is know as “Incredible India”!  http://www.lepassagetoindia.com/main.aspx

All smiles as the training is over and done!

All smiles as the training is over and done!

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Ho Chi Minh City – Vietnam

Vietnam, an area of 2,095m2 and a population of 8 million people – what an incredible place to visit.

I spent one week in Vietnam doing training for Exotissimo Vietnam.  Working with a great group of tour managers (from Vietnam, Laos and Cambodia) who are responsible for looking after tourists that visit this amazing country.  We focused on the importance of Customer Service, Quality and how to use Body Language correctly.  Since English is not the Vietnamese first language, it was enjoyable to share this knowledge with the team.  Our training lasted for five full days and we incorporated both theory and practical exercises to enhance learning enjoyment.

The team made every effort to make me feel welcome.  I was even taken out to see Cu Chi Tunnels and am really pleased i went.  These tunnels tell a story of how the Viet Cong survived underground.  An experience i will not forget.  If you ever visit Vietnam, be sure to contact Exotissimo Vietnam – they have a great team that will look after your every need.

You can contact Exotissimo on http://www.exotravel.com/travel/vietnam/tours/

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