Today i had the opportunity to do Customer Service training with the staff from the Pavilion Hotel.  The front office manager Navin Singh and his team made me feel very welcome and the training ran well.  I was really pleased that the hotel had given us the opportunity to carry out the training with their staff.  More organisations in South Africa need to start focusing on investing in their staff.  Our mission is to improve service standards and it is fantastic to see that this hotel is making the effort to arm their staff with the tools to exceed guests expectations when it comes to service.  I wish everyone at the Pavilion Hotel all the very best for the future and may you delight all your guests.

If you find yourself in the Durban area, check out the Pavilion Hotel

pavilion hotel