Once again i had my bags packed to return to Sri Lanka!  Our training took 3 full days and covered Customer Service, Dealing with difficult situations, Body Language and Quality.  I had a fantastic group of guides that i worked with, all of them equally enthusiastic and keen to learn.  Sri Lanka is one of those destinations that you have to visit.  The people are so keen to show their piece of paradise to you.  These are some of the tour guides that you may bump into and i really hope that my training will assist them in their careers to deliver exceptional customer service to all tourists that visit – one of them may even be you!

If you find yourself looking for excellent guides, be sure to contact http://www.akorndmc.com/