Posts tagged Customer Service

EXO Travel Bangkok

This has been a whirlwind trip, but so good to see some people i have met before.  I have had the privilege of returning to Bangkok (i was here in February) and this time i was doing training for Titan Travel.  I am always great full for all these opportunities that i am given.  We covered a variety of topics from dealing with customers, body language to focusing on what Titan Travel requires from the Thai Tour Managers when they work with their guests.

For those that have not been to Thailand before, this is a place you need to visit.  Thailand’s allure remains as strong as ever and charms visitors from around the world. For many it offers unforgettable and life changing experiences. Diverse in its offerings, expect extraordinary encounters, friendly locals and mesmerizing destinations steeped in a rich cultural history. Each visitor to Thailand will undoubtedly foster their own unique memories to take home and cherish.  One thing i am also confident in is that the guides from EXO Travel, will take good care of you.


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Ho Chi Minh City – Vietnam

Vietnam, an area of 2,095m2 and a population of 8 million people – what an incredible place to visit.

I spent one week in Vietnam doing training for Exotissimo Vietnam.  Working with a great group of tour managers (from Vietnam, Laos and Cambodia) who are responsible for looking after tourists that visit this amazing country.  We focused on the importance of Customer Service, Quality and how to use Body Language correctly.  Since English is not the Vietnamese first language, it was enjoyable to share this knowledge with the team.  Our training lasted for five full days and we incorporated both theory and practical exercises to enhance learning enjoyment.

The team made every effort to make me feel welcome.  I was even taken out to see Cu Chi Tunnels and am really pleased i went.  These tunnels tell a story of how the Viet Cong survived underground.  An experience i will not forget.  If you ever visit Vietnam, be sure to contact Exotissimo Vietnam – they have a great team that will look after your every need.

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